Best Practices for Knowledge Workers Special Edition

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Best Practices for Knowledge Workers

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As explained by best-selling author Nathaniel Palmer, Executive Director of the Workflow Management Coalition, “Support of adaptive, data-driven processes empowers knowledge workers to know in real-time what is happening at the edge points, and to take actions through the combination of rule-driven guidance and their own know-how.” 

Industry Analyst Sandy Kemsley points out in her Foreword, “As adaptive case management (ACM) systems mature, we are moving beyond simple systems that allow knowledge workers to define ad hoc processes, to creating more intelligent systems that support and guide them.” 


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